Overview
Usability testing conducted on two existing OpenCar applications: Yelp and Napster. The 6 participants were INRIXs employees who had no involvement with the connected-car section of INRIX. All participants were volunteers and gave about 25 minutes of their time during the testing.
Goals
Discover:
How easy it is to navigate through each app?
Where are the points of confusion in the app for the user?
Participants
Usability testing conducted on two existing OpenCar applications: Yelp and Napster. The 6 participants were INRIXs employees who had no involvement with the connected-car section of INRIX. All participants were volunteers and gave about 25 minutes of their time during the interview.
Script
I wrote a script for both OpenCar applications based off of the user stories written by the design team and development team to test if the user could complete these tasks without any assistance. The script helped me to not prompt the user if they were to get stuck and to let them navigate through the app.
Rating system for problems discovered during usability testing.
Napster Prompts and Results
- Play the Song of the Day Featured Playlist - Difficulty: 3.2 Confidence: 5.4
- Play a Popular Track and add it to your favorites - Difficulty: 1.6 Confidence: 5.8
- Add a track from New Releases to any Playlist - Difficulty: 2 Confidence: 5.25
- Search for a track called ’Malibu’ and play the track radio for the song - Difficulty: 5.5 Confidence: 2.67
- Find a Rock Station and add it to my library - Difficulty: 2.4 Confidence: 6
Yelp Prompts
- Find the closest coffee shop and bookmark it - Difficulty: 2.167 Confidence: 5.5
- Navigate to the Nearest Gas Station - Difficulty: 2 Confidence: 5.3
- Search for the nearest starbucks and find the reviews page - Difficulty: 2.25 Confidence: 5.5
- Find the Hours of the Bellevue Botanical Garden - Difficulty: 3.8 Confidence: 4.2
- Find the Highest Rated Bar in Lynnwood, WA - Difficulty: 5 Confidence: 3
Possible Solutions
Each problem discovered during the Usability Testing, I rated on a severity scale and suggested a solution.